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X-ORIGINAL-URL:https://smithautouniversity.com/
X-WR-CALNAME:Smith Auto University
X-WR-CALDESC:Smith Auto University
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CLASS:PUBLIC
UID:MEC-caf3d849bccf5b211860cac4d98e3b77@smithautouniversity.com
DTSTART:20260713T150000Z
DTEND:20260713T160000Z
DTSTAMP:20251218T153000Z
CREATED:20251218
LAST-MODIFIED:20251218
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:104 Keys to Communication–Types of Communication
DESCRIPTION:This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.  The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.\nThe student will learn the following impact items\n\nThe $ Value of each phone call – customer\nWhat does great communication look like\nTypes of Communication, Verbal, Tone, Body Language\nHow each type of communication affects the presentation\nHow our attitude affects the communication process\n\nThis class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, & General Manager.\nTake Quiz Replays\n
URL:https://smithautouniversity.com/events/104-keys-to-communication-types-of-communication/
CATEGORIES:All Courses,BDC Certification,Service Advisor Level 1,Service Manager Certification,Technician Certification,Valet Certification
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