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X-ORIGINAL-URL:https://smithautouniversity.com/
X-WR-CALNAME:Smith Auto University
X-WR-CALDESC:Smith Auto University
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CLASS:PUBLIC
UID:MEC-86d6b9d1814f4abaedeb0187c80f6f00@smithautouniversity.com
DTSTART:20260714T150000Z
DTEND:20260714T160000Z
DTSTAMP:20251218T153000Z
CREATED:20251218
LAST-MODIFIED:20251218
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:105 Keys to Communication–Words–Tone–Body Language
DESCRIPTION:This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.\nThe purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.\nThe student will learn the following impact items…\n\nChoosing the best words for the presentation\nBuilding power statements with better words\nDemonstrate how Tone of Voice affects the presentation\nDemonstrate how body language affects the customer\nPractice Words, Tone and Body Language on key statements\n\nThis class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician & General Manager.\nTake Quiz Replays\n
URL:https://smithautouniversity.com/events/105-keys-to-communication-words-tone-body-language/
CATEGORIES:All Courses,BDC Certification,Service Advisor Level 1,Service Manager Certification,Technician Certification,Valet Certification
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