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X-ORIGINAL-URL:https://smithautouniversity.com/
X-WR-CALNAME:Smith Auto University
X-WR-CALDESC:Smith Auto University
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CLASS:PUBLIC
UID:MEC-4e26f47be4fc98c1b8600b567fd11e5f@smithautouniversity.com
DTSTART:20260817T150000Z
DTEND:20260817T150000Z
DTSTAMP:20251218T153000Z
RDATE;VALUE=PERIOD:20260817T150000Z/20260817T150000Z
CREATED:20251218
LAST-MODIFIED:20251218
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:206 Multi-Point Inspection – Need
DESCRIPTION:This course is required for SA Level 1, PA Level 1 & BDC Certifications.\nThe purpose of this course is to provide the service advisor with the highest impact 3 step process to present the MPI.\nThe student will learn the following impact items…\n\nHow to properly present the PASS/FAIL Approach\nHow to properly present the TOTAL COST to the customer\nHow to handle simple questions regarding the FAILED items\nHow to present dealership financing options (if available)\nHow to give the customer control in the purchase decision\n\nThis class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician. The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.\nTake Quiz Replays\n
URL:https://smithautouniversity.com/events/206-multi-point-inspection-need/
CATEGORIES:All Courses,BDC Certification,Parts Associate Level 1,Parts Manager Certification,Service Advisor Level 1,Service Manager Certification
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