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X-ORIGINAL-URL:https://smithautouniversity.com/
X-WR-CALNAME:Smith Auto University
X-WR-CALDESC:Smith Auto University
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CLASS:PUBLIC
UID:MEC-bcbcf8c3bf769e9c83157f9e8603e031@smithautouniversity.com
DTSTART:20260819T150000Z
DTEND:20260819T160000Z
DTSTAMP:20251218T153000Z
RDATE;VALUE=PERIOD:20260819T150000Z/20260819T160000Z
CREATED:20251218
LAST-MODIFIED:20251218
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:475 Overcoming Objections LEAD
DESCRIPTION:This course is required for BDC, SA Level 1, PA Level 1, PA Level 2 Certification. The purpose of this course is to provide the associate with a simple process to overcome customer objections and learn how to diffuse the angry customer or individual.\n\nThe student will learn the following impact items…\nHow to listen to hear the individual objection or issue\nHow to utilize tactical empathy to align with the customer or individual\nHow to ask appropriate questions to guide the customer or individual to a solution\nHow to guide the customer or individual to the best solution\nHow to implement immediately in the dealership\n\nThis class is designed for the following associates…Service Advisor, Service Manager, General Manager, Parts Manager, Parts Associates\nThe goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.\nTake Quiz Replays\n
URL:https://smithautouniversity.com/events/475-overcoming-objections-lead/
CATEGORIES:All Courses,BDC Certification,Parts Associate Level 1,Parts Manager Certification,Service Advisor Level 1,Service Manager Certification
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